Terms of Service

1. Agreement

These Terms of Service (“Terms”) are a binding agreement between Lynsoft LLC, a Wyoming limited liability company that offers the Arthropix product (“Arthropix,” “we,” “us,” or “our”), and the organization that accepts them (“Customer,” “you”). Arthropix is a product of Lynsoft LLC, not a separate legal entity. These Terms govern access to and use of the Arthropix website, web dashboard, professional mobile application, customer portal, and related services (collectively, the “Services”).

If you accept these Terms or use the Services on behalf of a company, you represent that you have authority to bind that company. If you lack authority, you must not use the Services.

A signed order form, pilot letter, or other written agreement that incorporates these Terms (an “Order”) is part of the agreement. If an Order conflicts with these Terms, the Order controls for that conflict. Our Privacy Policy explains how we handle personal information.

2. Definitions

• Authorized User means a natural person Customer permits to use the Services, including owners, administrators, managers, technicians, viewers, and invited customer-portal users.
• Customer Data means data, files, photos, coordinates, and content that Customer or its Authorized Users submit to the Services, including client, location, inspection, trap, route, and portal records.
• AI Tools means features that use machine learning or similar systems, including identify-pest and any route-optimization assistance.

3. Eligibility

The Services are for business use by pest-control organizations and their Authorized Users. Each user must have reached the age of majority in their jurisdiction (typically 18). You must not use the Services if you are a direct competitor accessing them to benchmark or build a competing product, except with our prior written consent.

4. Accounts and Authorized Users

Customer must provide accurate account information and keep it current. Customer is responsible for all activity under its organization, including acts and omissions of Authorized Users and anyone using their credentials. Customer must keep passwords confidential, use available access controls, and notify us promptly at [email protected] of unauthorized access.

We may suspend an account or user that presents a security risk, violates these Terms, or is required to be suspended by law.

5. License

Subject to these Terms and timely payment of any fees in an Order, we grant Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the term to access and use the Services for Customer’s own internal pest-control operations, and to install the professional mobile app on devices Customer or its Authorized Users own or control.

Customer must not resell, rent, or operate a service bureau with the Services; copy or reverse engineer the software except to the limited extent applicable law forbids that restriction; bypass technical limits; or use the Services to train a competing model or product.

6. Customer Data

As between the parties, Customer owns Customer Data. Customer grants Lynsoft LLC a worldwide, non-exclusive license to host, copy, process, transmit, display, and create operational derivatives of Customer Data solely to provide, secure, and support the Services, to prevent abuse, and as required by law.

Customer represents that it has all rights and consents needed to submit Customer Data and to grant that license. We do not acquire ownership of Customer Data. De-identified or aggregated data that cannot reasonably identify Customer or an individual is not Customer Data.

7. Customer legal duties

Customer is solely responsible for its pest-control operations and for compliance with all laws that apply to those operations. That includes, without limitation:

• pesticide, fumigation, wildlife, and environmental rules, licenses, and record-keeping;
• employment, contractor, and workplace-safety rules for technicians;
• obtaining and documenting lawful notices and consents before capturing photographs, precise location, audio, or other personal data of clients, site occupants, or staff;
• privacy notices to Customer’s own clients, including Mexico ARCO / LFPDPPP (or successor) notices and any US state notices that apply to Customer;
• telephone, SMS, WhatsApp, and email marketing or reminder rules (including consent and opt-out) for messages Customer sends, even if a future Arthropix feature transmits them; and
• deciding whether a visit, treatment, or identification is appropriate. Arthropix is software, not a licensed pest-control applicator, inspector, or professional of record.

8. Customer portal

If Customer enables the customer portal, Customer is the controller of portal users and of what those users can see. Customer must invite only people it is authorized to invite, set accurate scopes, and revoke access when a relationship ends. Portal commercial fields (sold versus complimentary, MXN amounts) are Customer’s own records. They do not create an Arthropix invoice or payment obligation.

9. Artificial intelligence

AI Tools generate suggestions from probabilistic systems. Identify-pest output may be wrong, incomplete, or unsuitable for the site. Route optimization may be inefficient or conflict with constraints Customer did not encode. We do not review each output before it is shown.

Customer must review Output before relying on it, publishing it to a client, or taking a field action. Customer is responsible for Inputs (including photos) and for any action taken after Output. Output that incorporates Customer Data is Customer Data to that extent. We and our licensors own the models, prompts, and methods.

Customer must not represent AI output as a human-certified identification or as our professional opinion. Customer must not use Output to train a competing AI system.

10. Acceptable use

Customer shall not, and shall not permit anyone to:

• use the Services for any unlawful purpose;
• upload malware, or interfere with other tenants, security, or availability;
• scrape, harvest, or access the Services through bots or autonomous agents except our documented interfaces;
• submit children’s data, payment-card PAN/CVV, government ID numbers, or protected health information;
• impersonate any person, or use another organization’s workspace without authorization; or
• probe the Services for vulnerabilities except through [email protected] under a coordinated disclosure.

11. Intellectual property and feedback

We and our licensors own the Services, software, documentation, trademarks, and all improvements. No rights are granted except the license in Section 5. If Customer or an Authorized User sends feedback or suggestions, Customer grants us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback without restriction or attribution.

12. Fees, pilots, and taxes

Fees, term, seats, and included features are stated in the applicable Order or pilot letter. If there is no Order, access may be evaluation-only and may be withdrawn at any time. Fees are exclusive of taxes. Customer is responsible for taxes arising from its purchase, other than taxes on our net income.

Unless an Order says otherwise, fees are in US dollars, invoiced in advance or as stated, and non-refundable. Late amounts may accrue interest at 1.5% per month or the maximum allowed by law, whichever is less. We may suspend the Services for undisputed amounts more than fifteen (15) days past due after notice.

Customer remains solely responsible for charging and remitting amounts it bills its own clients.

13. Disclaimer of warranties

THE SERVICES, INCLUDING AI TOOLS AND ANY DOCUMENTATION, ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT AI OUTPUT, ROUTES, MAPS, OR REPORTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR A REGULATORY FILING OR TREATMENT DECISION.

Preview, alpha, beta, or pilot features are evaluation-only and may be changed or withdrawn without notice.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER LYNSOFT LLC NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS CUSTOMER PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR ONE THOUSAND US DOLLARS (USD 1,000) IF CUSTOMER HAS PAID NO FEES.

The foregoing does not limit liability that cannot be limited under applicable law, or Customer’s payment or indemnity obligations. The parties agree these limits are a fundamental basis of the bargain.

15. Indemnification

Customer will defend, indemnify, and hold harmless Lynsoft LLC and its officers, members, employees, and contractors from any claim, demand, loss, and reasonable attorneys’ fees arising out of or related to: (a) Customer Data; (b) Customer’s or its Authorized Users’ use of the Services, including field work, treatments, and client communications; (c) a claim by Customer’s client, site occupant, employee, or portal user; (d) Customer’s breach of these Terms or violation of law; or (e) alleged infringement arising from Customer Data or Customer’s combination of the Services with materials we did not provide.

We will defend Customer against a third-party claim that the unmodified Services, as provided by us, directly infringe a patent, copyright, or trademark, and will pay resulting damages and costs finally awarded, provided Customer gives prompt notice, reasonable cooperation, and exclusive control of the defense. We have no obligation for claims based on Customer Data, modification, combination, or use after we notify Customer to stop. If the Services become subject to an infringement claim, we may obtain the right for Customer to keep using them, replace or modify them, or terminate the affected Services and refund prepaid unused fees. This Section 15 states each party’s exclusive infringement remedy against the other.

16. Term, suspension, and export

These Terms start when Customer first accepts them or uses the Services and continue until terminated. Either party may terminate an Order as that Order provides. Either party may terminate these Terms if the other materially breaches and fails to cure within thirty (30) days after written notice.

We may suspend access immediately if we reasonably believe the Services are being used unlawfully, present a security risk, or threaten another tenant.

Upon request within sixty (60) days after termination (the “Export Period”), we will make commercially reasonable efforts to provide Customer Data in a reasonable electronic format. After the Export Period we may delete Customer Data from active systems, except backup copies until they rotate and records we must retain. We are not required to retain Customer Data longer than the Export Period.

Sections that by nature should survive (including 6–7, 9, 11–15, 16 (export), and 17–19) survive termination.

17. Changes

We may modify the Services so long as we do not materially reduce core functionality of a paid Order during its then-current term without a reasonable alternative. We may update these Terms by posting a new version on this page. Material changes will be notified at least thirty (30) days in advance to the Customer’s primary contact, except changes required by law. Continued use after the effective date constitutes acceptance. If Customer does not agree, Customer must stop using the Services and may terminate the affected Order before the new Terms take effect.

18. Governing law and venue

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The exclusive venue for any dispute is the state and federal courts located in Laramie County, Wyoming. Each party consents to personal jurisdiction there. Customer that is organized outside the United States still agrees to this venue for claims arising from the Services.

These Terms are in English. Any translation is for convenience. The English version controls.

19. General

These Terms, the Privacy Policy, and any Order are the entire agreement and supersede prior discussions on the subject. Customer may not assign these Terms without our consent, except to an affiliate or in connection with a merger or sale of substantially all assets, provided the assignee is not a competitor and assumes the Terms. We may assign these Terms. If a provision is unenforceable, it will be modified to the minimum extent needed and the rest remains in effect. Failure to enforce is not a waiver. The parties are independent contractors. There are no third-party beneficiaries. Notices to us must be sent to [email protected] and to 1908 Thomes Ave STE 12193, Cheyenne, WY 82001, United States. Notices to Customer may be sent to the primary admin email on the account.

Neither party is liable for delay or failure caused by events beyond reasonable control, including outages of infrastructure providers, provided it uses reasonable efforts to mitigate.

20. Contact

Legal: [email protected]

Privacy: [email protected]

Security: [email protected]

Lynsoft LLC
1908 Thomes Ave STE 12193, Cheyenne, WY 82001, United States